How billing, cancellation, refunds and failed payments work.
Effective 1 November 2026.
This policy is part of the Provantix Terms of Service. Provantix is operated by Versalence Infocomm Private Limited (CIN U58201KA2024PTC188100, GST 29AAKCV1471F1Z4), Smart Avenue, 80 Feet Rd, Michael Palaya, Indiranagar, Bengaluru, Karnataka – 560038, India.
1.1. Self-serve plans (Designer, Pilot, Business) are subscriptions billed monthly in advance through our payment provider, Razorpay. Prices are listed at https://provantix.tech/pricing and are exclusive of applicable taxes.
1.2. Usage above your plan's allowance is billed as an add-on on the next invoice, at the rates shown on the pricing page.
1.3. Team and Enterprise plans are billed under an order form, and that order form's refund and cancellation terms apply instead of sections 2 and 3 where they differ.
2.1. You can cancel at any time by writing to [email protected] from the email address of an administrator of your organization. We confirm the cancellation in writing within 2 business days.
2.2. Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you are not charged again.
2.3. After the Subscription ends, you can export your data for 30 days, as described in section 4.4 of the Terms of Service. After that, your data is deleted.
2.4. Changing plan starts a new subscription at the new plan's price from the day you pay for it. The previous subscription is cancelled at the same time. The unused part of the previous plan's period is not refunded or credited.
3.1. Subscription fees and usage add-ons are non-refundable, except as set out in 3.2.
3.2. We refund in full:
3.3. To request a refund, write to [email protected] within 30 days of the charge, with the Razorpay payment ID shown on your invoice. We answer within 5 business days. Approved refunds are returned to the original payment method through Razorpay; banks usually credit them within 5 to 7 business days of approval.
4.1. If a renewal payment fails, Razorpay retries it. While it is unpaid, Provantix stops accepting new telemetry for your organization. Your account, your existing records and your exports remain available. Telemetry is accepted again as soon as the payment succeeds.
4.2. If Razorpay's retries end without payment, the Subscription lapses. Your organization's data is deleted 30 days after the lapse and the organization account 45 days after, unless the outstanding amount is paid before then.
Billing questions, cancellations and refund requests: [email protected]. Sales and order forms: [email protected].